Help & Support
Answers, service levels and a direct line to the team behind the Shudarsana cloud.
Best for account, billing and access questions. Include your order reference for the fastest answer.
Business hours, Monday to Saturday, 10:00–19:00 IST. Ideal for urgent activation issues.
By appointment
Dedicated onboarding, custom bundles, invoicing, procurement paperwork and security reviews.
Response targets
| Priority | First response | Target resolution |
|---|---|---|
| Critical — a paid tool is completely unavailable | 4 business hours | Same day |
| High — a core feature fails for several users | 1 business day | 2–3 business days |
| Normal — question, how-to, single-user issue | 2 business days | Best effort |
| Sales — new plan, upgrade, custom bundle | Same business day | — |
Frequently asked questions
I submitted a request — what happens now?
You receive a confirmation email with a reference number and our team contacts you to confirm the package and share payment options. Your tools are switched on the moment the order is approved.
Where do I see what I own?
On the KNEC Ecosystem page open the “My Tools” tab. It lists every active tool, how long is left on each, and a launch button.
Can I buy one tool for a year and another for a month?
Yes. In “Build your own” each tool carries its own duration and its own discount. The totals combine into a single order.
How are longer durations discounted?
Discount tiers are set by the operator — typically 3 months −5%, 6 months −10% and 12 months −20%. The exact tiers are printed above the builder.
A tool says “not in your plan”. Why?
Either the tool has not been added to your subscription yet, or your entitlement expired. Open the Pricing tab to add it, or contact support with your reference.
Do my colleagues need separate accounts?
Yes — every person signs in with their own Kavach account. The administrator assigns roles and tool access from the KNEC console, so nobody needs WordPress administrator rights.
How do I renew?
Buy the same tool again. Renewals extend the remaining time instead of replacing it, so you never lose unused days.
How is my data protected?
You sign in once through the Kavach gateway and every tool in your plan opens automatically. Each tool re-checks your subscription every time you open it.
Can I get an invoice or GST bill?
Yes. Mention it in the “Extra note” field at checkout or reply to your confirmation email with your billing details.
What if I need a tool that is not listed?
Tell us in the extra note. New tools plug into the same subscription, so adding one later does not change how you buy.
Still stuck? Open a ticket
- One sign-in gateway (Kavach) for every tool — no per-plugin passwords.
- Your access is re-checked every time you open a tool, so it always matches your plan.
- Staff accounts get scoped roles instead of administrator rights.
- Payment happens offline; no card data is ever stored on this site.