Your Privacy, Our Responsibility

5. How We Use Your Information

Shudarsana processes personal and business information only for legitimate business purposes and in accordance with applicable privacy and data protection laws.

Information collected may be used to:

• Provide pharmaceutical and technology services.
• Deliver GeetaAI, Sahitya¹, Sahi¹, Kavach¹ and other platform functionality.
• Respond to inquiries, demo requests, quotations and support tickets.
• Create and manage customer accounts.
• Improve platform performance and user experience.
• Provide technical support and troubleshooting.
• Process subscriptions, invoices and payments.
• Send service updates and important notifications.
• Prevent fraud, abuse and unauthorized access.
• Maintain regulatory compliance and internal quality standards.
• Conduct research, analytics and product improvements.
• Comply with legal and contractual obligations.

6. Artificial Intelligence Platforms

Shudarsana develops intelligent software solutions including GeetaAI, Sahitya¹, Sahi¹, Kavach¹, Setu¹, Netra¹, Akaar¹, Project Panel and future AI-powered platforms.

Information submitted to these systems may be processed to generate responses, search scientific literature, summarize regulatory information, automate documentation, improve workflows, or provide decision-support features.

Unless explicitly stated within a customer agreement, users should avoid submitting confidential patient information, highly sensitive personal information, classified documents, passwords, financial credentials, or information that violates applicable regulations.

• AI responses may contain generated content.
• Users remain responsible for reviewing AI-generated outputs.
• AI-generated content should not replace professional medical, legal or regulatory judgment.
• Enterprise customer data is never intentionally used to publicly identify customers.
• Separate enterprise agreements may define additional processing requirements.

7. Cookies & Similar Technologies

Our website and software platforms may use cookies, local storage, session identifiers and similar technologies to improve functionality, security and user experience.

Cookies may be used for:

• User authentication.
• Session management.
• Website preferences.
• Security protection.
• Performance optimization.
• Analytics and traffic measurement.
• Language preferences.
• Remembering login sessions.

Users may disable cookies through their browser settings, although certain features may no longer function correctly.

8. How Information May Be Shared

Shudarsana does not sell personal information. Information may only be shared where necessary for legitimate business operations or legal obligations.

• Authorized employees.
• Approved business partners.
• Technology service providers.
• Cloud infrastructure providers.
• Payment processing providers.
• Email communication providers.
• Professional consultants.
• Government authorities where legally required.
• Courts or regulatory agencies under applicable law.

Every reasonable effort is made to ensure third parties maintain appropriate confidentiality and security standards.

9. Third-Party Services

Our platforms may integrate with carefully selected third-party technologies for functionality, hosting, communications, analytics, authentication, document processing, cloud storage and payment processing.

Examples may include hosting providers, email providers, analytics providers, payment gateways, CRM platforms, meeting software and cloud infrastructure vendors.

Each third-party provider maintains its own privacy practices and users should review those policies where applicable.

10. Information Security

Shudarsana maintains administrative, technical and physical safeguards designed to protect information against unauthorized access, disclosure, alteration or destruction.

• Encrypted HTTPS communication.
• Secure server infrastructure.
• Role-based user permissions.
• Password protection.
• Multi-factor authentication where applicable.
• Access logging.
• Firewall protection.
• Routine software updates.
• Security monitoring.
• Backup and disaster recovery procedures.
• Employee confidentiality obligations.
• Vendor security assessments where appropriate.

Although we employ commercially reasonable security measures, no electronic system can guarantee absolute security.

11. Data Retention

Information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain records, or satisfy regulatory requirements.

• Customer accounts.
• Business communications.
• Contracts and invoices.
• Support requests.
• Technical logs.
• Audit documentation.
• Regulatory documentation.
• Service history.
• Platform usage records.

When retention is no longer necessary, information may be securely deleted, anonymized or archived according to our internal data management procedures.

12. International Data Transfers

Depending on the location of our customers, infrastructure providers and technology partners, information may be processed or stored in jurisdictions outside your country of residence.

Where required, Shudarsana implements reasonable safeguards designed to protect personal information during international data transfers and processing.

By using our services, users acknowledge that information may be transferred internationally where necessary for business operations.

13. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format where applicable.
• Lodge a complaint with an appropriate supervisory authority.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

14. Children’s Privacy

Shudarsana products and services are intended for businesses, healthcare organizations, pharmaceutical companies, researchers, regulatory professionals, and adults.

Our services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children. If such information is identified, reasonable efforts will be made to delete it promptly.

15. Legal & Regulatory Compliance

Shudarsana is committed to complying with applicable privacy, technology and pharmaceutical regulations wherever our services are offered.

Depending upon the nature of the services provided, we may operate in accordance with applicable requirements under, but not limited to:

• India Digital Personal Data Protection Act (DPDP).
• General Data Protection Regulation (GDPR).
• California Consumer Privacy Act (CCPA), where applicable.
• Applicable pharmaceutical and healthcare regulations.
• Industry security and confidentiality requirements.
• Contractual confidentiality obligations with customers.

Nothing within this Privacy Policy should be interpreted as creating legal obligations beyond those required under applicable laws or contractual agreements.

16. External Links

Our website may contain links to third-party websites, software platforms, documentation, publications or services.

Shudarsana does not control external websites and is not responsible for their privacy practices, content, availability or security. Users are encouraged to review the privacy policies of any third-party services before providing personal information.

17. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in applicable laws, business operations, products, technologies, security practices or regulatory requirements.

The latest version will always be published on our website together with the effective date. Continued use of our services following any update constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, our privacy practices, or wish to exercise your privacy rights, please contact us.

• Company: Shudarsana
• Email: company@shudarsana.com
• Website: https://shudarsana.com
• Business Hours: Monday – Friday

We aim to respond to all legitimate privacy requests within a reasonable timeframe in accordance with applicable laws.

19. Disclaimer

Although Shudarsana applies commercially reasonable administrative, technical and organizational safeguards, no method of electronic transmission, cloud storage, internet communication or information processing can be guaranteed to be completely secure.

Users acknowledge that they provide information at their own discretion and understand that absolute security cannot be guaranteed.

AI-generated responses, automated recommendations, summaries and software outputs are intended to assist users and should always be independently reviewed before being relied upon for regulatory, medical, legal or business decisions.

20. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Shudarsana operates, unless otherwise required by applicable legislation.

Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the competent courts unless otherwise agreed in writing.

Thank You

Thank you for trusting Shudarsana. Protecting your privacy, maintaining confidentiality, and ensuring responsible handling of information remain fundamental principles across all our pharmaceutical services, artificial intelligence platforms, software products, enterprise solutions, and future innovations.

We continuously review our privacy practices to align with evolving technology, cybersecurity standards, regulatory expectations and customer requirements.